Terms of Service

These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Joinin Website (“Website”) owned and operated by Aroti Ventures LLP (“Company”/“Joinin”/“We”/“Us”/“Our”).

We request you to read these Terms carefully. These Terms apply to all users of the Website, including users who are browsers, vendors, customers, merchants, and/ or contributors of content displayed on the Website. By accessing or using the Website, you are agreeing to these Terms, including any additional terms which may be introduced by us, and may be updated or modified by Joinin from time to time. Your acceptance of these Terms concludes a legally binding contract with us. You may not use the Website and/or its Services if you do not accept the Terms or do not wish to be bound by the same.

These Terms and the Privacy Policy as available on the Website shall govern your use/ access of the Website.

In the event there is any conflict or inconsistency between these Terms and any other terms and conditions that appear on the Website, these Terms shall prevail.

Company reserves the right to change these Terms under which the Services are offered through the Website, including but not limited to the charges of the Services provided. The user shall be solely responsible for regularly reviewing these Terms.

Definitions 

Unless opposed to the context, capitalized terms used in these Terms shall have the meanings given to them below:

  1. “Content” includes (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data.
  2. Customer”/“You”/“Your” refers to a person who accesses or uses the Joinin Services/Website.
  3. “Customer Content” means content uploaded, shared or transmitted by you, through or in connection with the Services.
  4. “Merchant / Facilitators” includes the service providers, event organizers or any other third-party on-boarded by Joinin.
  5. “Our Content” means any content that Joinin creates and makes available in connection with the Services on its Website or otherwise.
  6. “Third Party Content” means content that comes from parties other than Joinin or its Customers, such as Merchants’ content.

Services 

‘Joinin’ is a Website / online platform for Customers to discover and avail services with respect to ticketing of a wide range of workshops and events catering to all age groups and cover diverse categories including but not limited to well-being, entertainment, recreational activities etc. listed by the Merchants on the Website from time to time (“Services”).

Our Services are currently available in select regions across India, ensuring a personalized and localized experience for our Customers.

Eligibility

  1. Customers using Joinin Services must be at least 18 years of age.
  2. If you are a minor (under the age of 18 years), you may use/access the Website under the supervision of an adult parent or legal guardian who is “competent to contract” and agrees to be bound by these Terms.
  3. Persons who are “incompetent to contract” within the meaning of the Contract Act, 1872 are not eligible to use/access the Website.
  4. If you are using the Website on behalf of any person, you represent and warrant that you are authorized to accept these Terms on behalf of such person. You and such person agree to be jointly, severally liable and indemnify us for any violations of these Terms.

Joinin Account and Registration 

  1. Registration of the Customer on the Website is optional.
  2. All users must register and log in for making transactions on the Joinin Website. Customers are liable to their account and registration details current and correct for receiving all communications from Joinin. By agreeing to the Terms, you agree to receive promotional, transactional, commercial or other communications, from us. You can opt out from such communications by using the unsubscribe option available in such communications.
  3. As part of the registration process on the Website, access and usage thereof, Company may collect your personally identifiable data/ preferences and information about your usage. Processing of such information will be done in compliance with the Privacy Policy.
  4. By registering your mobile number, you provide your consent to be contacted by us directly or through a third party service provider through all modes of communication.
  5. Upon completion of the registration, the Customer shall receive a password and user id, and shall be fully responsible for all activities that occur by its usage thereof.
  6. The Customer agrees to provide (a) true, accurate and complete information about himself or his beneficiaries during the registration of the account, and (b) maintain and promptly update their details to keep it true and accurate.
  7. Customers hereby agree that they are the authorized holder of the credit card or the other payment details updated in their account. Company shall in no manner be held responsible for any loss, inconvenience or mental agony resulting from misuse of the ID/ password/ account details/ credit card number for using the Services.

Services/ Website Usage

  1. The Customer agrees to immediately notify the Company of any unauthorized use of the Customer’s account.
  2. The website is an online marketplace platform which offers and sells tickets on behalf of Merchants and therefore has no control over its availability, offers, content and pricing.
  3. Before purchasing Services, Customers are advised to check the age restrictions or any other applicable restrictions for that particular Service.
  4. Any Services purchased through the Website are meant solely and exclusively for personal use by the person in whose name the Services have been purchased. Services are non transferable and cannot be resold or conveyed to any person unless the Merchant has provided their prior written consent.
  5. All calls between you and Company (directly or indirectly through a third party) may be recorded for internal training and quality purposes. Customers explicitly agree and permit Joinin and the third party engaged by Joinin, to record all the calls/ information provided during your telecon and to share it with our authorized personnel / Merchants/ governmental/ regulatory authorities.
  6. Any modification request of the confirmed booking will be subject to acceptance of the same by the Merchant. Joinin will use its best endeavor to keep Customers informed of the status of the booking.
  7. If an event/Service gets postponed to a later date, the Merchant at its sole discretion may give you an option to attend on a rescheduled date or avail a refund within a specific duration. Any request for refund post the expiry of duration will be solely at Merchant’s discretion. However, the booking fee charged by Joinin is non-refundable.
  8. You are advised to avoid carrying any valuable products and any damage or loss shall be at your own risk(s) and cost(s).
  9. By accessing the Services through a mobile or other device, you may be subject to and be fully responsible for the charges by your Internet or mobile service provider.
  10. Customer hereby acknowledges and agrees that Company shall not be responsible or liable in any manner for any actual or alleged accidents, mishaps or injuries suffered by Customer during the availing of the Services.

Fees Payment

  1. Customers shall be solely liable to pay all applicable charges, fees, duties, taxes, levies for availing Company Services.
  2. The company reserves the sole right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Company Services.
  3. The company also reserves the right to alter or charge any and all fees from time to time, without notice including but not limited to convenience/website fee, small cart fee, or any other fee.
  4. Joinin facilitates online and mobile based payment mechanisms including third party payment gateways, UPI, credit card/debit card/net banking transfer and/or e-wallets that are available on the Website which can be used through the Website thereby facilitating receipt of invoice amount by Merchant(s) for the Services availed at Merchants’ premise.
  5. Customers acknowledge that upon payment of the invoice amount via the Website, they will be required to show the payment confirmation to the partnered Merchant.
  6. Customers shall not scan, transfer or attempt to scan or transfer money to any UPI ID or QR code, which is not provided to them on the Website. Customers agree that they shall be solely liable and responsible for any such payments.
  7. It is clarified that terms and conditions specific to Services in respect of which Joinin has facilitated payments through the Website shall be published on the landing page of Service.

Refund Policy

  1. Refunds shall be processed in full for cancellations made 5 or more days prior to the Service date.
  2. Any cancellations for Services made 2-4 days prior to the experience date shall not be entitled to a refund. Nevertheless, Customers shall have an option to reschedule the booking once within the next 6 months.
  3. Any cancellation made within 48 hours of the Service shall neither be eligible for a refund nor rescheduling.
  4. Any no show to the Service shall not be eligible for rescheduling or refund.

Refer to the refund policy for further details.

Proprietary Rights

  1. The company exclusively owns and reserves all the intellectual and proprietary rights associated with its Services and the Content on the Website. You hereby agree to protect Company’s intellectual proprietary rights. Unless agreed otherwise in writing by the Company, nothing in the Terms gives any Customer a right to use Company’s intellectual property.
  2. Any materials displayed on the Services are provided on an “AS-IS” basis from the Merchant and we take no guarantee regarding the same.
  3. Company hereby grants Customers a limited, non-exclusive and non-transferable license to access our Content and/or use the Services/Website only as expressly permitted herein. Any usage, copy, display, distribution, modification, broadcast, translation, reproduction, reformatting, incorporate into advertisements and other works, sell, promote, or in any way exploitation of our Content in whole or in part except as expressly authorized by us shall be a violation by you and may result in the immediate termination of your right to use the Services/Websites besides any other remedies available to Joinin.
  4. By usage of Services/ Website, Customer hereby irrevocably grants Joinin a perpetual, irrevocable, non-exclusive, fully paid and royalty-free, assignable and transferable license and right to use such Content.
  5. Customers assume all risks associated with their Content on our Website. While the Company reserves the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee its accuracy, integrity or quality. Any and all related liability is the sole responsibility of the Customer who posted the Content.
  6. Company reserves the exclusive right, without prior notice or reason, to remove, block, suspend or disable access to any Content that it finds in violation of the Terms. Subject to applicable law, the Company is not obligated to return any of Your Content.
  7. Our Services/Website may include links to materials that belong to third parties. Use of such third party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. Company shall not be liable in any manner whatsoever for your reliance or usage of these third party links.
  8. Company reserves the sole right and without any obligation, to make improvements to, or correct any error or omissions in, any portion of Customer Content.

Restrictions on your use of our Website: 

Notwithstanding anything contained herein, in using the Services/Website, Customer agrees not to post or transmit any Content or engage in any activity, that in our sole discretion is:

  1. Deceptive, harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, obscene, libellous, hateful or otherwise objectionable, invasive of another's privacy;
  2. Is commercial in nature;
  3. Accuses others of illegal activity,
  4. Attempts to impersonate another person or entity;
  5. Distributes computer viruses or hacks into our systems/websites;
  6. Interferes with/ disrupts/ or destroys the functionality or use of Services or Website;
  7. Violates applicable law or third party rights;
  8. Is harmful to minors in any way;
  9. Threatens the unity, integrity, defense, security or sovereignty of India or public order or causes incitement to the commission of any cognizable offence.

If the Company determines and/or suspects that the information provided by the Customer falls under any of the above categories, the Company has the sole right to immediately suspend or terminate the Customer’s registration and refuse any and all current or future use of the Website and/or any Service.

Disclaimer of warranties

  1. The company has endeavored to ensure that all the information on the Website is correct. However, Company excludes and disclaims all warranties, conditions or statements, whether express or implied or statutory, including, but without limitation, regarding the quality, accuracy or completeness of information on the Website, the implied warranties of merchantability, fitness for a particular purpose or that the Services will be error free.
  2. Even though, the Company makes all reasonable and commercial efforts to verify the description and Content in these Terms and that the Contents on each page of the Website, it does not however, take responsibility for changes that occurred due to data entry or human errors or for any loss or damage suffered by any user due to any information contained on the Website.
  3. Company acts only as a ticketing agent and shall accordingly, have absolutely no liability whatsoever for any arrangements between the Merchant and Customer as regards the standards of Services provided. Further, the Company cannot control or prevent changes in the published descriptions of the Services, which are entirely based upon the information provided by the Merchant.
  4. Company, shall in no manner, endorse any advertiser on its Website. In view thereof, Customers are solely liable to verify the accuracy of information before usage/reliance.

Termination/ Access Restriction 

  1. Company, in its sole discretion and without liability, reserves the right to terminate the access to the Website and the related Services or any portion thereof at any time, without notice.
  2. Either the Customer or the Company may terminate the Terms/ Service with or without cause at any time to be effective immediately.
  3. Customer’s only recourse is to immediately:
    1. Discontinue use of the Website/Service; and
    2. Notify Company of such discontinuance.
  4.  Upon termination of the Services, Customer’s right to use the Website/Services shall immediately cease. Pursuant thereto, the Customer foregoes any right and the Company shall have no obligation thereafter to execute any of the Customers uncompleted tasks. Once the Customer’s registration or the Services are terminated, cancelled or suspended, any Customer data shall not be retrieved.

Indemnity

Notwithstanding anything to the contrary, Customer agrees to indemnify, defend, and hold harmless Company from and against any claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by them arising as a result of, or in connection with: (a) your access to and use of the Services or any related feedback provided; (b) your unauthorized use of the Website/Services; (c) your breach of these Terms (including Privacy Policy and any infringement by you of the intellectual property rights of any third party) and/ or applicable law (d) your violation of any rights of another party.

Limitation of Liability 

  1. In no event shall Company be liable to others, in contract, tort (including negligence), for any direct, indirect, punitive, incidental, special, consequential, exemplary damages, nor loss of revenue, business profits, loss of goodwill or reputation, loss of or damage to personal information, penalties or third party claims for loss or damage or other compensation arising from any act or omission, even if it has been advised of the possibility of such losses or damages, regardless of the basis on which the related claim may be made.
  2. The aggregate liability of the Company arising under any circumstances whatsoever, whether under contract, tort, indemnity, breach of statutory duty, or otherwise, shall in no event exceed the total amount of related Services availed and paid for by the Customer less any cancellation, refund or other charges, as may be applicable.

Privacy Policy

You hereby consent and agree that you have read and fully understood the Privacy Policy published on the Website. Customers further agree that their Privacy Policy is acceptable.

Customer Feedback

  1. Customers are free to share feedback on Joinin Services/Website via email at contact@joinin.co.in.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder. Courts at New Delhi, India shall have exclusive jurisdiction over any proceedings arising in respect thereof.

Entire Agreement and Waiver 

Terms, together with the Privacy Policy, shall constitute the entire agreement between Company and Customer concerning the Services. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.

Severability

If a judicial court for any reason deems any provision of these Terms unlawful, invalid, or unenforceable, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.

Partnership or Agency 

None of the provisions of these Terms shall be deemed to constitute a partnership or agency between Customer and Company and you shall have no authority to bind Company in any form or manner, whatsoever.

Force Majeure 

Joinin will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, pandemic, act of God, war , terrorism, armed conflict, labour strike, lockout or boycott.

Grievance Redressal Mechanism

For any Services/ Website related issue, you may first reach out to us at  contact@joinin.co.in.