Cancellation & Refund Policy

We understand that life is full of surprises, and sometimes plans need to change. Our mission is to support meaningful moments, and we’re here to help make your experience as smooth and stress-free as possible. This policy is thoughtfully designed to balance the needs of guests, our dedicated partners, and our operations—so everyone can focus on enjoying what matters most. Thank you for choosing us and for trusting us with your time and celebrations.

For One- time Experiences:

●        Cancellations made 5 or more days prior to the event date receive a full refund. 

●        Cancellations made 2-4 days prior to the event date will not receive a refund.

●        Cancellations made within 48 hours of the event will not be eligible for a refund or rescheduling.

●        No-shows are not eligible for refunds or reschedules.

 Regular Classes/ Activities:

●        Cancellations made 7 or more days prior to the event date receive a full refund. 

●        Cancellations made 5 days prior to the event date will not receive a refund, but the booking can be rescheduled once within the next 3 months, for the same class. 

●        No-shows are not eligible for refunds or reschedules. 

Event Postponement or Cancellation by Organiser:

If the event is postponed or cancelled by the organiser, attendees are entitled to a full refund or may opt to keep the amount as credit towards a future experience of their choice.

Refund Mode:

All refunds, unless otherwise stated, will be processed within 3-5 working days and issued to the original payment method 

Transfer of tickets: Prior to 24 hours and subject to applicability, you can transfer your booking to another person by emailing a request at contact@jonin.co.in or WhatsApp at 9870486721. 

Private, Corporate and Recurring Experiences:

Refunds and cancellations for private or corporate bookings will be evaluated on a case-by-case basis, considering the nature and customisation level of the experience; terms will be communicated at confirmation. 

Contact and Queries:

For all refund and cancellation queries, including transfers, contact customer support directly at contact@joinin.co.in or WhatsApp at 9870486721.