Cancellation & Refund Policy
We understand that life is full of surprises, and sometimes plans need to change. Our mission is to support meaningful moments, and we’re here to help make your experience as smooth and stress-free as possible. This policy is thoughtfully designed to balance the needs of guests, our dedicated partners, and our operations—so everyone can focus on enjoying what matters most. Thank you for choosing us and for trusting us with your time and celebrations.
Ticketed Experiences
- Cancellations made 5 or more days prior to the event date receive a full refund.
- Cancellations made 2-4 days prior to the event date will not receive a refund, but the booking can be rescheduled once within the next 6 months.
- Cancellations made within 48 hours of the event will not be eligible for a refund or rescheduling.
- No-shows are not eligible for refunds or reschedules.
Rescheduling
Rescheduling is available only once per booking and must be completed within six months of the original date.
Event Postponement or Cancellation by Organiser
If the event is postponed or cancelled by the organiser, attendees are entitled to a full refund or may opt to keep the amount as credit towards a future experience of their choice.
All organiser-initiated refunds will be processed within 5 working days and issued to the original payment method.
Private, Corporate and Recurring Experiences
Refunds and cancellations for private or corporate bookings will be evaluated on a case-by-case basis, considering the nature and customisation level of the experience; terms will be communicated at confirmation.
Contact and Processing
For all refund and cancellation queries, including transfers, contact customer support directly.
Refunds are processed within 5 business days.